Courier rejection: review the reason before alternatives
Provide the original rejection notice and submitted documents. A different carrier does not automatically accept the shipment.
BEFORE YOU ENQUIRE
Service suitability and enquiry checklist
Review these conditions before preparing an enquiry. Preliminary review, carrier acceptance and a final quotation are separate steps. Options depend on complete cargo details, the requirements of each transport leg and carrier acceptance. You do not need to choose a departure gateway first.
Suitable clients
Chemical and sample shippers seeking to understand a rejection from their original courier or forwarder.
Customers asked to provide documents, correct packaging or confirm dangerous goods account conditions.
Customers willing to disclose accurate cargo information and complete required corrections before reviewing alternatives.
Documents and cargo details
The original rejection notice or email, carrier name, requested service and application date.
The product information and complete MSDS documents originally submitted, plus classification and declarations where available.
Current packaging photographs, inner quantities and outer-box counts, dimensions and gross weights.
Origin, destination, recipient import readiness, payer account and required delivery date; account details are checked through manual channels.
Review steps
Read the original rejection and submission rather than infer the reason from a summary.
Separate service restrictions, classification and document gaps, packaging, account approval and destination issues.
List clarification questions and required corrections, then review the revised information.
Assess alternatives only after the reason is clarified, and obtain acceptance and quote confirmation for the shipment again.
Possible reasons for refusal
Do not bypass a service prohibition or restriction by renaming cargo or changing the departure gateway.
Put arrangements on hold while the rejection reason or required corrections remain unresolved.
A replacement carrier may also reject the shipment if carrier, route-leg or recipient conditions are unmet.
Cost components
Confirm in the quote whether information review, technical coordination and document services are chargeable.
Include repacking, relabelling, box splitting or testing only when applicable and agreed.
Pickup, transfers, international freight and applicable surcharges for an acceptable alternative route.
Show any existing return, storage or original-carrier charges separately; a rejection review does not guarantee an alternative service.
Rule sources
FedEx Hong Kong dangerous goods shippingCheck dangerous goods service and acceptance limits; confirm the actual product, quantities, destination and shipment with the carrier.
IATA Dangerous Goods Regulations (DGR)Reference for air dangerous goods classification, packing, marks, labels and documents; use the edition and variations applicable on the shipping date.
Hong Kong CAD: dangerous goods by airClassification, packing, marking, labelling and documentation responsibilities for Hong Kong air consignors and freight forwarders.
Checked on
· This date records the check of public rule sources and the service conditions described on this page. The rules in force and carrier confirmation apply to each shipment.
After preparing your cargo details, share them by WeCom or email. Acceptance and the final quotation require confirmation for the shipment.
Separate prohibitions, missing information, packaging issues, account approval and destination restrictions. Request clarification or corrections before alternatives; do not rename cargo or bypass classification.
Information required
Product names and complete MSDS revisions
Origin, destination/postcode and requested delivery date
Quantity per inner packaging, piece counts and box dimensions/weights
Available packaging photographs and previous carrier responses
Fictional delivery sample — not a completed shipment
Fictional input: the customer reports that a courier refused the cargo, but the original notice and submitted documents are missing.
Example output: request the original notice and separate restrictions, document, packaging, account and destination issues. No alternative is presented as already accepted.